Policies Please note: The COVID-19 pandemic has increased the burden on shipping companies globally. Due to this, UPS has suspended their UPS Service Guarantee for all shipments. Commitment times for UPS Next Day Air Saver® and UPS 2nd Day Air A.M.® services scheduled for delivery on or after March 30, 2020 will be extended to end-of-day until further notice. At Labyrinth Learning, our goal is to make sure that you have the most user-friendly experience that we can deliver. That's why we offer the most customer-friendly return policy in the industry, with a full one-year return policy for institutional buyers. Our convenient customer service offers fast, responsive assistance online and by phone. And our online customer service center enables you to place orders, check your status, view your history, and print documents 24/7. RETURN ADDRESS FOR US ORDERS - Packages with RMA numbers on the outside can be returned to: Labyrinth Learning Returns RMA# One Executive Parkway Minster OH 45865 NOTE: Packages received without RMA numbers will be rejected and returned to sender.
RETURN ADDRESS FOR CANADIAN ORDERS - Packages with RMA numbers on the outside can be returned to: Labyrinth Learning Returns RMA# 60 Creditview Road Woodbridge, ON L4L 9N4 NOTE: Packages received without RMA numbers will be rejected and returned to sender. REMITTANCE ADDRESS - please send payment to: Labyrinth Learning PO Box 2669 Danville, CA 94526 Read on for details on our shipping, return and credit policies. Shipping Policy - Shipping Time. All orders will be processed as quickly as possible. To take advantage of our fastest processing time, we encourage you to submit your orders online – all online orders are processed first each day. Alternatively, orders can be submitted via phone or fax. Orders can be purchased online with a credit card. Institutional buyers may set up an account for online purchases using an alternative payment method by calling customer service at 1-800-522-9746. Shipping times are as follows:
- Orders received prior to 12pm PST will usually be shipped the same day. Orders received after 12pm PST will usually ship the following day. Orders received after 12pm PST on Friday will ship on Monday.
- FedEx expedited (not regular Ground) shipments must received by 11am PST in order to be shipped on the same day. Orders received for these shipping methods received after 10am PST will be not be guaranteed to ship that day.
- Shipping times do not include Saturdays and Sundays, nor major holidays; they reflect business days only (Monday through Friday), starting the business day AFTER your order ships.
- Shipping Rates. Standard shipping & handling rates of 10% of Net ($8 minimum) for UPS Ground apply to all orders shipped within the United States with the exception of Hawaii and Alaska, which will incur additional charges. Additional charges will also apply for all international shipments, including Canada and Mexico. $1.99 per book USPS Media Mail option is for students only.
- Address Errors. Carefully enter and review your order! Errors may result in charges being applied to your account as follows:
- UPS charges $20 for any address errors. Any UPS fees incurred for address errors will be applied to your account.
- UPS will not deliver to P.O. boxes. A street address is required for all UPS deliveries.
- Addresses must be identified as residential or commercial. A $4.00 surcharge will be applied to any residential address that is incorrectly tagged as commercial.
- Collect Shipments. Institutional buyers may use existing UPS or FedEx shipping accounts. If you select this option, you must enter your account number in the field provided. A handling fee of 3% of the total order, or $4.00, whichever is greater, will be applied to each collect order.
- Damages in transit. Customers receiving materials damaged in transit must notify customer service within 5 business days of receipt of books. If the damage affects 3 or more books, a call tag will be issued to pick up the books. If the damage affects fewer than 3 books, the customer must remove the front and back covers and return them via USPS for credit or replacement of damaged books. Replacement books or credit will be issued upon receipt of the damaged books.
Return Policy - Institutional Buyers.
Please note: Orders dropshipped directly to students are non-returnable. - Returns are accepted within one year from the date of purchase.
- All returned goods must be in new, resaleable condition, including any shrink-wrap and scratch-off foil.
- Any returned goods that are rejected by Labyrinth will be recycled/discarded at no charge. If returning party requests that rejected goods be returned, Labyrinth will package and ship goods for a fee of 10% of the original net price ($8 minimum). If a customer UPS or FedEx shipping account is used, the fee will be 3% of the original net price ($4 minimum).
- Purchasers must request a Returned Materials Authorization (RMA) prior to returning any materials. RMAs can be requested online using the Customer Self Service center (in the Contact Us area) or by contacting customer service; a sales invoice number must be included for approval of request.
- Customers must enclose a copy of the RMA with all returns. We also require the RMA number to be written on the outside of the box or boxes. Packages with RMA numbers on the outside can be returned to:
- FOR US ORDERS:
Labyrinth Learning Returns RMA# One Executive Parkway Minster OH 45865 - FOR CANADIAN ORDERS:
Labyrinth Learning Returns RMA# One Executive Parkway Minster OH 45865
- Returns must be received within 30 days from date of RMA issuance, or it will be rejected.
- Once approved, a full credit, less a restocking fee of $6.00 per order, will be issued to your account. Credits are valid for one year from issuance and can be applied to any future order. Alternatively, purchasers can make a written request for a refund.
- Return shipping charges are the responsibility of the purchaser
- Students and Other Individuals.
- Returns of print and digital content are accepted if students contact customer service within 7 days of purchase.
- All returned goods must be in new, resalable condition, with all scratch off foil intact; returned items that are damaged or in used condition will not be accepted. Digital purchases will be considered used if any codes have been redeemed, including the activation ID. Any return shipping of rejected returns is at the customer's expense.
- Items should be returned in their original product packaging.
- Return shipping charges are the responsibility of the buyer, unless the return is a result of our error.
- A refund for the purchase amount less a restocking fee of $6.00 per order will be credited to the buyer within 30 days of receipt of the returned items.
- No returns will be accepted more than 7 days after purchase.
Credit Policy - Public Institutions (School Districts, Colleges and Government Agencies).
- Prepay with credit card or net 30 day payment terms. Credit card orders will be charged at the time order is placed.
- A valid purchase order number must be submitted before order will be processed
- Private Institutions (Colleges, Schools and Training Centers).
- Prepay with credit card unless prior approval has been obtained. Credit card orders will be charged at the time the order is placed.
- Approval for net 30 day payment terms can be requested through our Customer Service department. To qualify, a credit card must be on file. Once approved, net 30 day payment terms will apply, but we do reserve the right to charge the credit card if payment is not received by the due date.
- Students and Other Individuals.
- Prepay with credit card only. Credit card will be charged at the time the order is placed.
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