eLab Technical Support

For assistance with technical issues related to eLab, you can reach us by phone or by completing the following form. For the fastest support, please complete the form with as much detail as possible; an eLab technical support team member will contact you shortly.

Email & Online Support Hours: Monday - Friday, 8:00am to 12:00 midnight EST
Phone Support Hours: Monday - Friday, 8:00am - 8:00 pm EST
Phone: 1.888.426.0008

If you would like to provide general feedback on any of our materials or services, please use our Feedback Form.

 
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EDUCATOR REGISTRATION: You should register as an EDUCATOR if you order review copies of textbooks as part of your evaluation of course materials. Registered Educators are able to request review copies at no charge and have access to all restricted content, including solution guides, presentation materials and all instructor support materials. Educator registrations will be verified prior to activation to ensure the security of restricted content. Have a need to order review books AND order for resale? Contact Customer Service for help.

STUDENT/INDIVIDUAL REGISTRATION: You should register as a STUDENT/INDIVIDUAL if you are an individual purchasing materials for an educational program or for self-study. Registered students order materials at retail price and may pay with a credit card. Registered students can take advantage of any current promotional offers such as discounted shipping rates or prices.

INSTITUTIONAL BUYER REGISTRATION: You should register as an INSTITUTIONAL BUYER if you purchase materials to be resold to students enrolled in an educational program. Registered buyers are able to order materials at net pricing and may pay with a credit card or apply for payment terms. Registered buyers also have access to all net and retail prices and all restricted areas of the website, including online book reviews and instructor support materials. Buyer registrations will be verified prior to activation to ensure the security of restricted content.

Need assistance? Contact Customer Service for help.