Please note: The COVID-19 pandemic has increased the burden on shipping companies globally. Due to this, UPS has suspended their UPS Service Guarantee for all shipments. Commitment times for UPS Next Day Air Saver® and UPS 2nd Day Air A.M.® services scheduled for delivery on or after March 30, 2020 will be extended to end-of-day until further notice. Learn More
Q: Can I return a book I just purchased?
A: Yes, you can return a book if you contact us within 7 days of purchase. Please see below for details.
- Returns of print and digital content are accepted if students contact customer service within 7 days of purchase.
- All returned goods must be in new, resalable condition, with all scratch off foil intact; returned items that are damaged or in used condition will not be accepted. Digital purchases will be considered used if any codes have been redeemed, including the activation ID. Any return shipping of rejected returns is at the customer's expense.
- Items should be returned in their original product packaging.
- Return shipping charges are the responsibility of the buyer, unless the return is a result of our error.
- A refund for the purchase amount will be credited to the buyer within 30 days of receipt of the returned items.
- No returns will be accepted more than 7 days after purchase.
Q: How long will it take to receive my printed textbook order?
A: We ship Monday through Friday. Most orders received prior to 3pm EST or 12pm PST will ship the same day, if the item is in stock. Our warehouse is in Ohio, and most orders are delivered within 2-5 business days (Saturday, Sunday, and Holidays are not included in transit time) via UPS ground shipping. Shipping times are calculated starting the business day AFTER the order ships.
Q: How can I access my ebook and eLab right now?
A: See the details for your version below.
- ebook-only (no print book): Your ebook/eLab redemption code will be sent immediately via email.
- Print book that includes an ebook: Your access code is printed inside the cover of the physical book.
However, we send a 2nd email right after your order confirmation with a subject line that starts with “Instant access to starter content…” which will give you access to the 1st chapters to download or a link on how to access the full ebook for 14 days, depending on the title.
If your instructor is using eLab, you can also get started right away by using the eLab 14-day trial to access your ebook from within eLab during the trial period.
Q: Which Labyrinth solutions are compatible with Macs or Chromebooks?
A: Please refer to this chart:
| Product
|
PC
|
MAC
|
CHROMEBOOK
|
| Mastery Series MS Office
|
Yes
|
No
|
No
|
| FastCourse Series
|
Yes
|
No
|
No
|
| Your Digital Foundation
|
Yes
|
No
|
No
|
| QuickBooks Online
|
Yes
|
Yes
|
Yes
|
| QuickBooks Desktop
|
Yes
|
No
|
No
|
| Payroll Accounting
|
Yes
|
No
|
No
|
| Excel for Accounting
|
Yes
|
No
|
No
|
| Accounting Basics
|
Yes
|
No
|
Yes
|
| Welcome to Computer Basics
|
Yes
|
No
|
No
|
| Welcome to MS Office
|
Yes
|
No
|
No
|
| Welcome to Computers for ESL
|
Yes
|
No
|
No
|
| eLab
|
Yes
|
Yes
|
Yes
|
| Student/Learning Resource Centers
|
Yes
|
Yes
|
Yes
|
Q: Does Labyrinth Learning offer certification exams for QuickBooks or MS Office?
A: Labyrinth Learning does not offer certification exams or certificates. We publish textbooks that may be used in certification classes.
Q: How do I install or access my QuickBooks software?
A: Please choose the correct guide for your version:
- QuickBooks Online
- Note: Intuit no longer offers trial software for QuickBooks Desktop. Students completing the QuickBooks project found within our Payroll Accounting title should use these instructions.
If you have additional issues, please contact Intuit via their online chat:
Q: What is the difference between the two websites: www.lablearning.com vs. www.labyrintheLab.com?
A: Labyrinth Learning's corporate website is www.lablearning.com. This website should be used to order books, find the student resource site, or contact us for help. Creating a student account on www.lablearning.com will enable you to order books with discounted shipping rates.
eLab is Labyrinth’s online assessment and training tool for use with many of our textbooks, and the website for this tool is www.labyrinthelab.com. If you are not using a Learning Management System (LMS) to access eLab, then you can
create a student eLab account to access an eLab course established by your instructor, or to access videos that you purchased with a video license key.
Note: Each site requires a separate login account.
Q: How do I purchase a License Key?
A: See below
Q: How do I access the Student Resources and files for my textbook?
A: Visit the
Student Resources page and click on the solution you're using. You'll find the files linked from there.
Q: How do I get updates to my ebook?
A: If you are using the Labyrinth Library, your ebooks are always up to date. If your ebook is in VitalSource Bookshelf Online, the ebook is automatically updated. If using the VitalSource desktop app, you should get a pop-up notice that the book has been updated, with an option to download. However, if you missed or accidentally dismissed the notice, you can always right-click the book in your library and choose Check for Updates from the menu that appears.
Q: I have purchased a used Labyrinth book -- how do I obtain trial software?
A: See below
Q: Where can I get a trial version of QuickBooks Desktop?
A: As of July 2022, Intuit no longer offers trial software for QuickBooks Desktop.